Returns Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Returns will be accepted provided that:

You contact us within 14 days of receiving your goods or, in the case of faulty or defective goods, within 14 days of you becoming aware of the fault or defect via:

• Visiting our store – Factory 6, 100 Barwon Tce, South Geelong, VIC, 3220
• Phone – 03 5229 3222
• Email – accounts@gasrep.com.au

Proof of purchase is provided You are responsible for all freight costs except where special arrangements have been made or goods have been incorrectly supplied The item(s) are returned in the same condition that they were received in with any original packaging (except in the case of goods that became faulty or defective later during the warranty period) Returns will be inspected by Gasrep before any return is approved and processed (warranty item(s) are also required to be inspected by the manufacturer before approval) If any of the Returns and Warranties Policy conditions are not met, Gasrep reserves the right, at its own discretion to decline a return.

Exchanges

• The item is unopened, and in re-saleable condition
• The exterior of the package is free from damage or markings of any kind
• If exchanging for a higher priced item the difference is to be paid, and if exchanging for a lower priced item a refund of the difference will be provided Faulty, defective goods delivered or wrongly delivered goods (not what you ordered)
• Freight charges will be covered by Gasrep
• Options available: replacements, exchanges and refunds

Warranty returns & repairs

• The warranty period for an item is determined by the manufacturer
• Allow 30 days for an item to be inspected and returned by Gasrep and the manufacturer Any Other Return
• Change of mind returns will incur a 15% restocking fee
• Special circumstances refunds will be processed at Gasrep’s discretion